Resorts World Catskills Terms and Conditions
1. Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
2. Eligibility Requirements
To use our services, you must:
We reserve the right to request identification and verification of your age and eligibility.
3. Geographic Restrictions
Our platform is designed for users within the United States, specifically in New York State. We do not provide services to residents outside this area.
4. Account Registration Rules
To create an account:
We may request additional information or documentation for verification purposes.
5. One-Account-Per-User Policy
Each user is limited to one active account on our platform.
6. Identity Verification and KYC
We reserve the right to require identity verification, including documents such as passport, driver's license, or state ID, to ensure compliance with New York State regulations.
7. Account Accuracy Obligations
You are responsible for maintaining accurate details about your account, including up-to-date contact information.
8. Account Security Responsibilities
Take care of your login credentials and keep them confidential. We will not be liable if you share or lose access to your account.
9. Login Credentials and Password Protection
Use a secure password that meets our minimum requirements (at least 12 characters long, including numbers, letters, and special symbols).
10. Restricted Behavior and Prohibited Activities
Do not engage in any behavior that we deem abusive, such as:
We may take disciplinary action against accounts engaging in such behavior.
11. Multi-Accounting and Fraud Prevention
One account per user is the only acceptable policy on our platform.
12. Bonus and Promotion Rules
Bonus and promotion rules are governed by specific terms, which may have different requirements for eligibility, wagering conditions, or payout restrictions. Please check individual promotions before participating.
13. Wagering and Gameplay Conditions
Please note that our games operate under standard Random Number Generator (RNG) systems to ensure fair play. We reserve the right to adjust game settings as needed for operational efficiency.
14. Bonus Abuse Prevention
Abuse of bonuses or promotions is strictly prohibited, including:
We may restrict access to accounts that have engaged in such behavior.
15. Deposits and Withdrawals
Please see our separate deposit/withdrawal policies for detailed information on transaction processing times and fees.
16. Verification Before Withdrawals
Before making a withdrawal, we require identity verification of the account holder's name and address as shown on their government-issued ID (driver’s license or passport).
17. Processing and Review Procedures
Withdrawal requests are subject to review before being processed according to our stated terms.
18. Responsible Gambling Expectations
We encourage responsible gaming practices, such as setting budgets or self-exclusion programs if needed.
19. Self-Exclusion and Account Restrictions
We respect individual requests for account restriction or self-exclusion in compliance with New York State regulations. You can choose a one-year, three-year, or five-year period of exclusion from gaming activities.
20. Game Fairness and RNG Systems
All games operate on reliable Random Number Generators (RNGs), ensuring fairness in play.
21. Technical Interruptions or Voided Gameplay
In the event of a technical issue, we may void gameplay as deemed necessary for operational integrity.
22. Suspension or Closure of Accounts
We reserve the right to suspend or close accounts at any time if suspected abuse of our systems is detected.
23. Intellectual Property and Platform Ownership
All content, games, software, and other materials provided are owned by Resorts World Catskills, its subsidiaries, licensors, and/or affiliates. Any reproduction without explicit permission is prohibited.
24. Limitation of Liability
We shall not be liable for any damages arising from your use or inability to access our services due to unforeseen circumstances such as hardware failure, natural disasters, government action, war, terrorism, technical issues beyond our control.
25. Modification of Terms
We may update these terms at any time by posting changes on this website and/or through email notifications. Continued usage signifies acceptance of the revised terms.
26. Contact or Support Guidance
We will strive to respond within 24 hours, during our normal operating business hours (Monday–Thursday, 10 a.m.–8 p.m., Friday-Sunday, 9 a.m.—7p.m.).