Contact Us
At Resorts World Catskills, we are committed to providing our guests with exceptional customer support and ensuring a smooth experience on our gaming floor and beyond.
Customer Support Availability
Our casino is open 24/7, and you can reach us through various channels during operating hours. Please note that some of these methods may have specific availability or response times.
Live Chat Support
While we do not offer live chat support as a primary method of contact, our team is always happy to assist with any questions or concerns you may have in person at the Genting Rewards desk.
Genting Rewards DeskHours: Monday through Thursday 10am-10pm,Friday and Saturday 10am-MidnightLocation: Resorts World Catskills
Email Support
For more complex issues or those requiring written communication, please feel free to reach out via email. Our dedicated team will respond as soon as possible during their operating hours.
Help Centre Access
For quick answers to frequently asked questions, please visit our dedicated help centre page on the Resorts World Catskills website.
Verification or Account-Help Support
If you have any concerns about your account status or wish to reset your password, kindly reach out via email for assistance.
Responsible Gambling Assistance
For those who may need support with responsible gaming habits or have concerns about their betting patterns, please do not hesitate to reach out. Our team is here to help.
Technical Support
For any technical issues related to our systems or services, kindly contact our IT department directly for assistance.
Communication Response Expectations
Please note that our response times may vary depending on the nature of your inquiry and the method used to initiate contact. We will always do our best to assist you promptly.
Account-Security Assistance
For all account-security concerns, kindly reach out via email or in person at the Genting Rewards desk for immediate assistance.
Genting Rewards DeskHours: Monday through Thursday 10am-10pm,Friday and Saturday 10am-MidnightLocation: Resorts World Catskills
Mobile and Desktop Support Accessibility
All support channels are accessible via desktop, and many can be used on mobile devices. However, please note that specific hours may apply.
Multilingual Support
We offer communication in English as our primary language of support. For additional languages, kindly reach out to one of the above contact methods for assistance.
Preferred Contact Methods
The method you choose should best suit your needs. Feel free to contact us via phone, email, or in person at any time during operating hours.
General Support Workflow
Should you encounter an issue that requires support, please select the most suitable channel from those listed and we will do our utmost to assist promptly.
FAQs
If your concern is not addressed above, kindly contact us via email or in person at the Genting Rewards desk.